Who we are
Laklak is operated by Orhun Özer, an individual developer based in Türkiye. Orhun Özer is responsible for the personal information processed to provide the Laklak language-learning app and the website at laklak.rocks. This policy describes the information involved in using our website, app, and private beta. For questions about your information, email support@laklak.rocks.
Information you share
The information we process depends on the features you use:
- Account details: your email, account identifier, optional display name, and sign-in provider information. When you choose Google sign-in, we use the basic profile and email information authorized for authentication. We do not request your Gmail messages, contacts, or Google Drive files through that sign-in.
- Learning information: chosen languages, learning preferences, cards and decks, lesson activity, review history, progress, and points.
- Your practice content: text you type, conversations with the AI companion, audio you submit for speech features, and images or documents you upload to make lessons.
- Community content: Stork mail messages, replies, reactions, and reports when you use that feature.
- Device and service information: notification tokens if you enable notifications, device timezone, and technical request or error information used to operate the service.
- Support requests: the contact details, message, and attachments you send to us.
How we use information
We use this information to sign you in, save and sync learning progress, deliver lessons, schedule reviews, provide speech and AI features, send requested notifications, respond to support requests, and keep the service secure.
Community messages may be checked for safety and reviewed when reported. We use learning activity to calculate progress and personalize practice. We do not use your Google account information to sell advertising profiles.
AI, audio, and uploads
When you use an AI feature, relevant content is sent from the app to our backend and the processing provider needed for that feature. For example, speech practice may send your recording for transcription or pronunciation assessment, and scanning a page may send its image or extracted text for recognition and lesson generation.
Generated vocabulary cards, explanations, translations, and synthesized audio can be stored in a shared learning pool and reused for other learners. Your original uploaded source files are stored separately. Do not include confidential or sensitive material in content you submit for generation. Transcriptions and speech feedback may be saved as part of your learning history. Audio submitted for speech processing is also subject to the processing provider’s retention practices; we do not promise immediate deletion by those providers.
Please avoid including passwords, financial details, sensitive personal information, or someone else’s private material in practice content. AI can make mistakes; review generated lessons and feedback.
Service providers
Laklak uses service providers to deliver its features. The current app’s integrations include:
- Supabase: authentication, database, storage, and backend functions.
- Google services: Google sign-in, Firebase Cloud Messaging for notifications, and cloud image or speech processing where used.
- OpenAI: transcription and AI processing for features such as generated practice content, chat, and moderation where enabled.
- Microsoft Azure Speech: pronunciation or speech features for supported languages.
- Apple: authentication where Sign in with Apple is available.
- Vercel: hosting the public website and staff dashboard, including operational and security logs.
- Resend: delivery of service emails and receipt or processing of support messages.
We send providers the information needed for the relevant feature, such as text for generation, a recording for transcription, or an email address for delivery. Their applicable processing terms and retention settings also apply. Providers may process information outside Türkiye or your country of residence. We will update this policy when we introduce a materially different provider or use of information. We may disclose information where required by law or reasonably necessary to protect users and the service.
Website and measurement
This version of the public website does not install advertising pixels, third-party product analytics, or session replay. The flashcard demo uses bundled audio and does not request microphone access, create a learning account, or send your answers to the app backend.
The support form opens an email draft in your own email application. It does not silently submit messages to a server. Your email is sent only when you choose to send that draft. Our host may keep ordinary access and security logs. We will update this policy before introducing additional tracking or materially different uses of data.
Storage and retention
We determine retention by the purpose of the information, whether it is still needed to provide a feature, your deletion requests, and applicable legal or security requirements:
- Accounts and learning records: account details, progress, decks, conversations, and saved speech feedback remain while your account is in use and until the relevant content or account is deleted. The beta does not automatically delete an account solely because it has been inactive.
- Uploaded source files: images and documents retained for your lessons can remain in storage while they are needed for those lessons. Account-linked files are included when we review an account/data deletion request; removing an account does not automatically purge every stored file.
- Shared learning resources: reusable cards, translations, explanations, and generated audio may remain after an account is deleted if they do not identify you. If generated material contains personal information about you, identify it in your deletion request so we can review it too.
- Support correspondence: messages are retained as needed to resolve the request, manage necessary follow-up, and meet any applicable record-keeping obligations. Resend’s applicable storage and retention settings also apply.
- Logs, backups, and provider records: these follow the applicable infrastructure/provider retention and backup cycles. Limited records may be retained for security, fraud prevention, dispute handling, or legal obligations. They are not necessarily erased at the same time as the active account.
Deletion requests are reviewed manually. We verify ownership where needed, remove associated personal information that is no longer required, and explain any applicable retention exceptions. Some operations, including removal of stored uploads, require separate handling. We respond to requests within the time required by applicable law. Email support@laklak.rocks if you need details about a particular record.
Your choices and requests
You can manage camera, microphone, photos, and notification permissions in your device settings. Optional permissions are requested for the features that need them. You can practice without using every feature.
Depending on applicable law, you may have rights to access, correct, export, delete, or restrict use of your information, or withdraw consent for consent-based processing. Contact support@laklak.rocks to make a request. We may ask for information necessary to verify account ownership.
To request deletion of your Laklak account and associated information without reinstalling the app, follow the account deletion instructions. If you have a store subscription, managing or cancelling that subscription is a separate action.
Age and community safety
Use must comply with the age and consent requirements that apply in your location. Stork mail asks users to confirm they are at least 16 before participating. If you believe personal information has been provided without required consent, or want to report a safety concern, contact us.
Updates and contact
We may update this policy when features or processing practices change. The date above identifies the current version. Material changes will be communicated as appropriate. You can reach us at support@laklak.rocks.